Here’s what that means to you:
- True Emergency Service available 24 hours a day, 7 days a week, 365 days a year.
- Your service will be completed in a prompt manner, at your convenience.
- Our technicians are background checked, drug tested, and fully trained.
- The job will be done right the first time, at or above all local and national code requirements.
- Your home or business will be left as clean or cleaner than when we arrived.
- You and your family will be treated with the highest respect.
- We will give you the highest quality and the best value for your money.
- CUSTOMER SERVICE REPRESENTATIVES
A real, live Customer Service Representative will answer your call in a courteous manner 24 hours a day and will take all the information required to get our technicians to your location. We will place you in a database that will allow us to track your history with us so that we will be able to assist you more effectively. Your call will be dispatched immediately to the technicians out in the field.
- HIGHLY TRAINED Background Checked, Drug-Free Technicians
Our technicians are background checked, drug tested and professionally trained. We arrive on time with fully stocked trucks that carry thousands of parts so we can service your needs immediately. Our technicians wear full uniforms that have our company name as well as the technician’s name so you know who we are when we arrive at your door. We provide “Red Carpet Treatment” and wear shoe protectors over our boots to protect your floors. We work with drop cloths and clean up any mess when we are done. MEET YOUR TEAM OF TECHNICIANS
- UP-FRONT PRICING - No Surprises, Everything Included
With Up-Front Pricing, you will know your price before any work is done. When our technician arrives at your home or business, he will do a thorough evaluation of your electrical, plumbing, air conditioning and heating system to determine exactly what your problem may be. He will then explain your repair options to you and tell you the exact repair/installation cost before any work is done. We want you, our customer, to be comfortable knowing that the price we quote is the price we charge.
- FULLY STOCKED TRUCKS
Our trucks are well identified so that you know who we are when we arrive at your door. They are fully stocked with thousands of parts and literally are roaming warehouses. They have every tool imaginable to assist in getting the job done right and in a timely manner. Our trucks are always kept clean inside and out to represent the high standards that we at Dixie maintain.
- COMMITTED TO YOUR SAFETY
Dixie is committed to your safety that’s why we only send drug-tested, background-checked, quality technicians to your home. That’s why we wear booties to protect your floors. And that’s why we work so hard to inform you of potential dangers in your home. We respect your home and want you to enjoy it for years to come. Protecting you and your family is our priority.