FAQ
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  • Montgomery
    334.328.3570
    Auburn
    334.246.4914

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Frequently Asked Questions

  • Is Dixie (us) the same as Dixie Electric Cooperative (not us)?

    No. The simple answer is that we are electricians, and they are a power company. Dixie Electric Co. was founded in Montgomery in 1908. They were founded in Union Springs in the 1940’s. At that time, no one realized that Montgomery would grow far enough east that this would present a problem. If you need an electrician or plumber, call us or schedule an appointment online. If you need the power company and they serve your area instead of Alabama Power Company, call Dixie Electric Cooperative at (888) 349-4332.

  • Why won’t you give free estimates?

    After more than 100 years in business, we have learned a lot about the communities we serve in Alabama. People appreciate straight shooters who tell the truth from the beginning. We have become the area’s most trusted electricians through an absolute commitment to forthright communication and integrity. Many electricians plan to make up the money they lost by not charging for an estimate through less-than-up-front measures such as finding or inventing work once they are in your home. Frankly, we think that’s wrong. We are up front about our dispatch fee because we feel it is a small amount to ensure you are getting a qualified, honest technician in your home. Our technicians are highly skilled, expertly trained and provide the best service in our community, if not in the country. The time they take to carefully review your electrical need is very worth the dispatch fee. We guarantee it!

  • If you don’t have an hourly rate or a price to give me, how can I compare your rates to other companies?

    You can! You can compare our TOTAL price with their total price, if they will even give you one. Chances are they will only give you an estimate. What would you rather have: the final cost or a rough estimate?

  • Cheap Charlie’s price was much less than yours; why is yours so high?

    The question you should be asking is why is theirs so low? The thing you need to ask yourself is if they are doing it for less what does that say about their company? Are they cutting corners on the work in order to make up for their low cost? We are up front with our pricing, and there will be no surprise “additional work costs” added in at the end. Are they using inferior products? We only use the top-of-the line materials since they are the most reliable. When you have worked more than 100 years to build a reputation based on integrity and excellent service, cheaping out on products would just simply not be smart. Are they using unskilled, untrained, unlicensed labor? We hire the best, most professional technicians. We constantly train our technicians on a daily basis to make sure they offer you the best possible service. Our technicians are ALL drug tested and background checked for your peace of mind. If they do offer a warranty, how do you know they will still be in business to honor it? In fact, the company you may have originally tried calling went out of business for some of the reasons mentioned above. We have been in business for 100 years, and we are not going anywhere overnight.  

  • What type of warranty does upgrading my electrical panel include?

    All Service Upgrades include our 100% Satisfaction Guarantee and 25-Year Warranty. An industry standard guarantee on all work done by a reputable electrical company is 90 days to 1 year from the date of installation. Some fly-by-night companies will not offer a warranty at all. We guarantee our workmanship for a period of two years. We would offer it lifetime, but this is not possible with changes that are made every few years to the National Electrical Code. If your panel or service gives you any trouble at any time during that period we will repair the problem free of charge. We guarantee that all materials used will be specified and up to code in your area and guarantee to protect the condition of your home. Click here for a full explanation of our Dixie Guarantee. 

  • What is Trouble Shooting?

    Trouble shooting is the “detective work” involved in any electrical repair. We need every clue we can get to trouble shoot quickly and accurately. You can help us tremendously by giving us an accurate description of what the problem was, and also how and when the problem occurred. We test and examine your wiring of course, but first we listen to you to find out exactly what you have experienced and why you have called us.

  • Is Dixie a franchise?

    No. Dixie is a local family-owned and operated company. We know how important your family’s safety and comfort is, and we will do what it takes to treat your family just like ours.

  • How long does trouble shooting generally take?

    Trouble shooting a problem usually does not take very long with a trained professional, but there is no exact time that can be given. It varies depending on the situation, but we provide a price up front for our trouble shooting so our customers will not have any surprises. In many cases the solution to the problem turns out to be easier than finding the problem.

  • How many technicians do you send on a service call?

    Most of the time we send one technician. In some cases two technicians are necessary or more economical than one. In these cases, of course, we send two. We will always meet the need, whatever it may be.

  • When can you get someone out to my house?

    At Dixie Electric, Plumbing & Air, we know that your time is a precious commodity. That is why we offer same-day service seven days a week, as well as 24-hour emergency service. We will do our very best to get a technician to your house as quickly as possible. Our technicians will arrive in a truck stocked with thousands of parts, our very own “warehouse on wheels.” So when the technician arrives, it is highly likely he will have the parts needed for the call. If for some reason we have to leave your home to go purchase any parts, our time will not be charged to you.

  • Can you fix the problem the same day?

    We will make every effort to do so. More often than not, we can fix the problem very quickly the same day. Some problems require a city or county permit, an inspection or the power company to do work, and we have to work with their schedules. However, we will always keep the line of communication open to you, so you will never have to wonder where things stand.

  • Why can’t you bill me? Why must I pay now?

    Billing causes increased expenses and increased overhead. If we were to bill you, our rates would have to be substantially higher. We have decided to continue offering you our highest level of service at the lowest prices possible by collecting at the time of service. In order to make the payment process convenient for you, we offer a variety of payment methods. Our technicians accept cash, check or any major credit card, and we also offer financing. Remember, we offer 100% satisfaction with our service, so we will always make you happy and make sure you are satisfied with the service you’ve received for your money.